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FAQs

FREQUENTLY ASKED QUESTIONS

Do you ship worldwide?

Yes, we ship to most countries all over the world.

What are the shipping charges like?

Shipping is FREE for all orders deliveries via Standard courier.

For express deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

what shipping methods do you offer?

Please check out shipping & delivery page for all information.

How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of  your order ready.

what is your Returns & Exchanges policy?

please visit our Returns & Exchanges page for all information you need.

ORDERING

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

How do I order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “ITS GONE”. However you can join to the waiting list by clicking the product  you wish and fill your e-mail adress , once the items is back to stock you will receive a notice e-mail.

How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

I have a discount code, how can I use it?

At the header of  the checkout page you will asked if you have a coupon code, click it and add the coupon code , the shopping cart will be update accordantly.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

SHIPPING & DELIVERY

When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays.

How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of  your order ready.

How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number .

You may track your orders here

What are the shipping charges like?

Shipping is FREE for all orders deliveries via Standard courier.

For express deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

There is a missing item in my order, what should I do?

We apologise for sending you an incomplete order. Please contact our Customer Care Team at orders@almamylove.com and we will get back to you immediately .

I’ve received a defective item, what should I do?

We apologise if you had received a defective item from us. Please contact our Customer Care Team at orders@almamylove.com with a snapshot of the product and we will get back to you immediately.

I’ve received an incorrect item, what should I do?

We apologise if you had received a defective item from us. Please contact our Customer Care Team at orders@almamylove.com with a snapshot of the product and we will get back to you immediately.

I’ve purchased the wrong size or color

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at orders@almamylove.com if you have not received your parcel after 10 working days and we will assist you accordingly.

Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

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